What is a customer portal?
A customer portal (also called customer portal, web portal or extranet) is a secure online environment to provide logged-in users with specific and personalized information. We often speak of a customer portal because you serve your customers within the online environment. Via a customer portal you work better together and you easily share information, knowledge and documents with the users of the portal, such as for example customers, suppliers, partners and employees. It is also possible to make existing applications, systems and databases accessible via a customer portal.
The possibilities of a customer portal
Depending on the purpose of the customer portal, it is possible to develop various functionalities in the online portal. Examples include B2B e-commerce for cross and upsell, Self Service, Product Information Management (PIM), links with back-office systems, dashboards, a service desk and / or forum. Existing applications, systems and databases can also be made accessible to automate processes. In principle anything is possible. A number of options and benefits are:
- increase customer loyalty and service;
- 24/7 online availability;
- accessible worldwide;
- digital communication and collaboration;
- place orders online;
- management of documents;
- insight into planning, contracts, orders and invoices;
- efficiency through Self Service;
- save time and costs;
- linking with ERP systems;
- Single Sign On linkages;
- process integration and monitoring;
- create cross and upsell;
- targeted advertising per customer, customer group or season.
Open-source standards and links with other systems
DongIT develops portals based on globally used open source standards. With the help of web services and links it is possible to link almost any system. Consider, for example, financial, logistics, stock, CRM or administration systems. DongIT works with the right tools and techniques to achieve the best results.
Why get customer portal by DongIT?
Are you convinced of the importance of a customer portal and looking for the ideal online partner for development? Then meet one of our web specialists. With over 15 years of experience in portal development, links with ERP systems and conversion optimization, DongIT can provide you with the best advice.
- Strategic partner with more than 15 years of experience in portal development.
- Develop links with almost every ERP system.
- Develop affordable and scalable portals based on open source development.
- 24/7 online monitoring and the implementation of new security updates.
- We love short communication lines and a personal approach
- We work with professional OTAP development and a Scrum method.